Experience
PT. DJELAS TANDATANGAN BERSAMA / TékenAja! – Jakarta, Indonesia
IT Support & Key Manager (July 2023 – Now)● Repairing computer, laptop, printer, and attendance machine problems.
● Installing and replacing computer peripherals such as processor, RAM, graphic card, HDD, and CD-ROM.
● Installing software.
● Replacing and refilling printer ink.
● Connecting printer to network.
● Installing internet network cables.
● Installing and replacing server peripherals.
● Setting up office CCTV.
● Monitoring office CCTV and internet network.
● Managing FortiVPN accounts.
● Managing Zoho Mail accounts.
● Preparing weekly activity reports.
● Preparing daily CCTV reports.
● Recording ISO virtual meetings.
● Requesting IT-related needs.
● Handling laptop or PC issues for employees.
● Managing all activity items in the office and server safe box.
● Managing all activities and items of the bank SDB.
● Collecting CAP archive data.
● Encrypting and signing CAP archives.
● Managing AWS services such as S3 and EC2.
● Managing NAS.
● Building a mini ERP system.
PT. EDEN PANGAN INDONESIA / EDENFARM – Jakarta, Indonesia
IT Helpdesk & IT Support (July 2022 – April 2023)● Handling an average of 10 tickets per day and summarizing each one.
● Coordinating with users regarding ticket issues to ensure resolution.
● Creating accounts, resetting dashboards, and application passwords.
● Granting access permissions for dashboards.
● Testing dashboard and application features.
● Creating accounts and resetting Google Workspace passwords.
● Creating Lark organization application accounts.
● Preparing monthly reports.
● Replacing and refilling printer ink.
● Handling IT issues at the head office.
PT. MEGAH ESTETIKA PERKASA / DERMASTER – Jakarta, Indonesia
Staff IT Support (June 2021 – July 2022)● Repairing computer, laptop, and printer problems.
● Installing and replacing computer peripherals such as processor, RAM, graphic card, HDD, and CD-ROM.
● Replacing and refilling printer ink.
● Connecting printer to network.
● Installing internet network cables.
● Setting up CCTV and fingerprint attendance systems.
● Handling IT issues at the head office and branches (Dermaster).
● Preparing IT assets for new branch openings.
● Monitoring CCTV and internet performance.
● Preparing daily reports.
MAAPCREWACTIVE ( FREELANCE ) – Jakarta, Indonesia
IT Staff (April 2019 – Now)● Repairing computer, laptop and printer problems.
● Installing a laptop and computer.
● Replacing peripherals laptop as RAM, HDD, keyboard etc.
PT. JASA MARGA ( INTERNSHIP ) – Jakarta, Indonesia
IT Staff (May - June 2019)● Repair a laptop and computer.
● Installing a laptop and computer.
● Connect a printer network.
PT. TRIMITRA BATERAI PRAKASA ( INTERNSHIP ) – Jakarta, Indonesia
IT Staff (July - October 2013)● Repairing computer and printer problems.
● Installing and Replacing peripherals computer as processor, RAM, graphic card, HDD, CDROM etc.
● Replacing or refilling printer ink.
● Installing internet network cables.
● Make a report every problems.